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| Job Title: Multinational Service Manager |
| Description |
Multinational Service Manager
Location: Chelmsford
Salary: £45,000 - £55,000 + Benefits
To be responsible for managing overall contract service delivery with specific Multinational Account responsibilities. The job involves providing expert support, coaching and instruction in technical areas to team members. Working with the team, this role is responsible for ensuring individuals have the appropriate level of technical knowledge and that gaps in knowledge are filled using appropriate solutions. The role involves both portfolio activity and the personal handling of complex cases within the team.
General Description
Co-ordinate and support all aspects of account servicing from Account creation to claims and cash management
Set, track and manage servicing costs
Manage team of Case Handlers to ensure day-to-day service delivery and provide training and advice
Provide escalation point for service delivery and account issues
Price ad hoc services in conjunction with Network Lead
Work closely with Underwriters and Brokers and provide a senior single point of contact for a client account
Assist with Market Analysis
Manage central payments
Support regional servicing
Skills
Strong operational and service background, with hands on experience of running teams to tight service levels in complex environments
Insurance background preferably in an underwriting environment with Multinational insurance experience
Experienced at working at senior level – with gravitas and excellent verbal and written communication skills
Strong leadership skills with a track record of working at C-level
Experience of working in a global business with diverse cultural and business
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| Details |
| Job Ref: |
Ja-3544 |
| Hours: |
Full Time |
| Location: |
Essex, England |
| Working Term: |
Permanent |
| Salary: |
£45,000 - £55,000 |
| Application Deadline: |
23/09/2010 |
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